Frequently Asked Questions
Upon receipt of the goods, you must check their condition and their compliance with the order. If the package is too damaged, refuse your package.
All complaints relating to a defect in the delivered goods, an inaccuracy in the quantities or their incorrect reference must be sent to ZooDirect Customer Service by email at email@example.com within 48 hours of receipt of the package. , failing which the right to complain will cease to be acquired.
When making your request, please send us your order number and tell us the reference of the product in question. In case of damage, non-functioning or visible concern, please attach one or more photos. Without this information, your request cannot be processed.