Date of last update: December 22, 2020
- when you use telephone, postal mail and email to contact us, or
- when you use the services and content offered on our web pages and mobile applications.
By “personal data” we mean any information by which it is possible to identify a natural person. For example, here is some personal data that we may receive from you, depending on your use of our services and features:
- Identification data, such as your first name, last name, email address, phone number etc.
- Economic and transactional information such as, for example, your payment data, credit card data used to purchase on our web pages, information about your purchases and orders, etc.
- Information about your tastes and preferences, for example those that you indicate to us when registering as a user or customer.
Please take into account that we will never ask you for any type of sensitive information, i.e. information on your ethnic or racial origin, political opinions, criminal record or criminal or administrative offenses, religious or philosophical convictions, membership of a trade union, genetic data, biometrics, data relating to life or sexual orientation, etc. Therefore, we will never ask you for this type of information. If you voluntarily decide to do so, we will hear that you give us, in an express and unequivocal manner, your consent to the processing of this data. Either way, if we come to know that you have passed sensitive data to us in any way, we will erase it immediately.
The use of our web pages and mobile applications is restricted exclusively to persons over 18 years of age. Therefore, if you are under the age of 18, you are prohibited from using and registering them, or passing personal information to us in any way. From the moment you use our web pages or mobile applications, you declare that you are over 16 years of age. Otherwise, you must inform your parents or legal representatives before you can browse and / or register on the web page or mobile applications.
On the other hand, we remind you that you should only pass us personal data concerning you only, and never data on third parties. If you pass us personal data of third parties, you must ensure that you have informed them about the purposes and how we will use them. In addition, all data you pass to us must be adequate, relevant, current, accurate and true, as well as current at that time.
Oasis-Shadrin Group is concerned about the protection of personal data. Our company is committed to ensuring the best level of protection for your personal data in accordance with the European regulations applicable to it in terms of personal data protection.
For any information on the protection of personal data, you can also consult the website of the Commission Informatique et Liberté https://www.cnil.fr/.
Who is responsible for processing my personal data?
The data controller is the company that defines for what purpose and how your personal data is used. The personal data collected on the site, the mobile application or during your orders on our online sales site are processed by:
Oasis-Shadrin Group Sàrl
BP 41 L-6101 Junglinster
Why does Oasis-Shadrin Group collect my personal data?
Oasis-Shadrin Group uses your personal data mainly for the following purposes:
Order management and customer relationship
We need the information that concerns you for the management of your orders and the consequences thereof (for example deliveries, invoices, accounting and in particular the management of Customer Areas, the management of the Zoodirect sponsorship program, the monitoring of customer relations such as carrying out satisfaction surveys, managing complaints and after-sales service).
Payment for your orders or subscriptions
When you pay on our site, your payments are secure. Oasis-Shadrin Group does not collect your payment data but only a payment identifier and the first 6 and last 4 digits of your card to allow you to recognize the card that was used for payment. All of your bank details are collected only by our PCI-DSS certified payment service provider, which guarantees payment security.
Payment as part of a subscription
If you have subscribed to a ZOODIRECT subscription service, the card used for payment at the time of subscription is registered for the purposes of payment of the terms of your subscription by tacit renewal.
Registering your bank card in the electronic wallet
If you have accepted the registration of your bank card to facilitate your next purchases, your card is associated with your ZOODIRECT customer area under “My means of payment” and kept for this use during the period of validity of the bank card as long as you wish to associate it with your customer area. You can delete it at any time by going to your customer area – “My payment methods” section or by notifying us.
The personalization of our services and the messages we send you
Your data allows us to improve and personalize the services and products we offer you and the communications we send you. For example: we can send you personalized emails or recommend products similar to those you have already purchased or viewed and which correspond to your areas of interest.
Fight against fraud
Personal data collected on the site is also processed in order to secure payments and deliveries and thus to ensure optimal quality of service. Oasis-Shadrin Group determines the level of fraud risk associated with each order. Oasis-Shadrin Group may, depending on the results of the control carried out on the orders, take security measures, in particular requesting additional supporting documents. These measures will have the effect of suspending the execution of the order or, if the result of the analysis does not guarantee the security of the order, of canceling it. Fraudulent use of a means of payment or delivery fraud may result in the entry of data relating to the order, which may, in future orders,
The security of our site
Keeping your data securely
We are committed to ensuring the security of your personal data through strict procedures within our company.
For data collected “online”, communications on the client side are encrypted between the Internet user’s workstation and our servers (HTTPS secure zone). Oasis-Shadrin Group undertakes to make every effort to protect your personal data. Within Oasis-Shadrin Group, only people will have access to your information who, because of their functions, have a legitimate interest in accessing it. As part of technical operations, your data may also be hosted by our subcontractors. These are carefully selected and act in accordance with our instructions. Your data is hosted in Europe. No data transfer outside the European Union is made, thus guaranteeing optimal legal security for your personal data.
Personalization of online advertising (targeted advertising)
We may use data that does not allow you to be directly identified (technical identifiers or socio-demographic data) to tailor the advertising you view on our site.
Customer knowledge and the statistics and performance of our site
We may use data to better understand our customers or for statistical purposes to analyze our site activity and improve the services we offer. We carry out audience measurements, for example we measure the number of page views, the number of visits to the site, as well as the activity of visitors to the site and their frequency of return.
What personal data is collected about me?
We collect and process in particular your name, first name, address, email address, password, telephone number, IP address, connection data and navigation data, order history, preferences and interests, products consulted, incidents of deliveries, complaints. In some cases, we may collect location data, for example to show you the store closest to you.
The mandatory or optional nature of the data is indicated to you during collection by an asterisk. Some data is collected automatically as a result of your actions on the site.
We collect the information you provide us with, in particular when:
- you create your customer area on our site and our applications
- you place an order on our site or application
- you browse our site or application and view products
- you participate in a game or contest via our site or our social network page
- you contact our customer service
- you write a comment
- you view our advertisements.
What communications am I likely to receive?
Oasis-Shadrin Group uses this data to contact you through various means:
Following an order, you will receive an email to allow you to follow your order (order confirmation, information on the delivery of your package, information on the expiration of your subscription, etc.). These service messages are necessary for the proper execution of the orders and services you have requested. Receipt of this information is not linked to the choices you have expressed for receiving newsletters and commercial offers.
For example: you may occasionally receive the information necessary for the execution and proper management of the subscription contract (in particular information on the status of your account, expiration of your subscription, etc.).
Following the creation of your customer area and if you have not opposed it, you will be able to receive information and offers from ZOODIRECT by electronic communication (email, sms, etc.). These newsletters allow you to keep up to date with ZOODIRECT news and the advantages you can benefit from in our ZOODIRECT brands on products similar to those you have already ordered or viewed on the www.zoodirect.com site. We measure the open rate of our electronic mailings in order to best adapt them to your needs.
If you have not objected, you may only be contacted by our services to provide you with advice or promotional offers.
We can offer you alerts in order to be kept informed by e-mail of availability or news of interest to you. These alerts allow you to be kept informed from time to time of the next availability of the product that interests you.
You can register for the alert by clicking on the “Notify me when the product is available” button on the relevant product page.
On what legal basis and for what durations are my personal data processed?
The processing of your personal data is justified by different grounds (legal basis) depending on the use we make of the personal data. You will find below the legal bases and retention periods that we apply to our main processing operations.
Applicable legal bases:
- The contract: the processing of personal data is necessary for the performance of the contract to which you have consented.
- Consent: you agree to the processing of your personal data by express consent (checkbox, click, etc.). You can withdraw this consent at any time.
- Legitimate interest: Oasis-Shadrin Group has a commercial interest in processing your data which is justified, balanced and does not infringe your privacy. With some exceptions, you can object to processing based on legitimate interest at any time by notifying Oasis-Shadrin Group.
- The law: the processing of your personal data is made compulsory by law.
The retention period of your personal data varies depending on the purpose of their collection:
Most of the data (for example information from your Customer Space and order history are kept as long as you are an “active” customer and for a period of 5 years from your last activity (for example purchase, connection to your Customer Space or expiry of a contract or guarantee. Your data will then be archived with restricted access for an additional period for limited reasons authorized by law (payment, guarantee, disputes, etc.). After this period, they will be deleted .
In order to accomplish the aforementioned purposes, Oasis-Shadrin Group only shares your personal data with the following entities:
- Service providers and subcontractors performing services on our behalf. They are carefully selected and act according to our instructions.
- Financial, judicial or state agencies, public bodies on request and within the limits of what is permitted by regulation;
- Certain regulated professions such as lawyers, notaries, auditors.
Under no circumstances will Oasis-Shadrin Group sell or share the data with third party business partners.
Who are the recipients of my data?
Data transmission to subcontractors
The data that we collect may be transmitted to service providers (subcontractors: transport companies) – whom Oasis-Shadrin Group uses for the performance of its services within the framework of the purposes mentioned above, for example for management, execution, processing, payment of your orders, as well as for marketing operations.
We inform you that we may communicate some of your non-identifying data to partners, such as customer profiles (socio-demographic data), cookies or technical identifiers without it being possible for them to identify you by name to improve our customer knowledge – to allow us to link your various terminals (computers, mobile phone, etc.) and provide you with a harmonized experience on the various devices you use.
How to express my choices on the use of my data?
We are actively working to improve our manager of choice accessible in your Customer Space in order to allow you to better control the use of your data.
You can withdraw your consent or object to the uses of your data described above at any time:
- when creating your Customer Space via the boxes or dedicated opposition links
- then at any time
- Online by going to your Customer Area under “My personal data” • Via the contact form here
- By post to: Oasis-Shadrin Group BP 41 L-6101 Junglinster
If you proceed via the online contact form or by mail: It is advisable to indicate to us your name, first name, e-mail and address and mentioning the reason for your request and / or the right you wish to exercise.
In order to allow us to fully understand your request, you can for example specify one or more of the following reasons: – For stopping commercial prospecting: “Stop email Zoodirect” “Delete my customer area”
What are my rights with regard to the use of personal data?
In accordance with the regulations on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation and portability if applicable) and define the fate of your personal data “post mortem” via the contact form here or by mail: Oasis-Shadrin Group Direction Service Clients BP 41 L-6101 Junglinster
In order to allow us to respond quickly, we thank you for giving us your name, first name, e-mail, address and if possible your customer code. Certain requests to exercise your rights (right of access) must be accompanied by a photocopy of an identity document bearing your signature in order to verify your identity and specify the address to which the reply must be sent. A response will then be sent to you within 1 month of receipt of the request.
You also have the right to lodge a complaint with the National Commission for Computing and Liberties (CNIL), in particular on its website www.cnil.fr.
What about the personal data of minors?
The services of Oasis-Shadrin Group are not intended for minors, therefore data relating specifically to minors is not processed. For example, we do not create a marketing profile relating to minors.
It is up to the parents and any person exercising parental authority to decide whether their minor child is authorized to use the Oasis-Shadrin Group services, in particular via the site www.zoodirect.com.
What use of data in connection with social networks?
The use of social networks and Oasis-Shadrin Group services or applications in connection with these social networks is likely to result in the collection and exchange of certain data between social networks and Oasis-Shadrin Group. We invite you to consult the personal data protection policies of social networks in order to take precise knowledge of the information that is collected by social networks and that may be transmitted to Oasis-Shadrin Group in connection with its sites and applications as well as the purposes use of your data, in particular for advertising purposes. You can configure the access and confidentiality of your data directly on social networks. Oasis-Shadrin Group collects on its behalf certain information and personal data related to your activity on Oasis-Shadrin Group social network pages or Zoodirect sites and applications that use social network services. This data is used for advertising purposes to improve our commercial relationship and the advertising addressed to you in order to offer you a personalized and social experience. The information collected by Oasis-Shadrin Group on its own account through Oasis-Shadrin Group applications, sites or services in connection with social networks is governed by these conditions and the specific conditions of Zoodirect applications. In contrast,
“Plug-ins” and social modules
Our site uses “plug-ins” or social modules. These include the small “like” and “share” buttons on third-party social networks such as Facebook, Twitter, Google +…. which you can find on our sites and applications. They allow you to like and share information from our sites and applications with your friends on social networks. When you visit a page of our sites (web or mobile) containing plugs-in or social modules, a connection is established with the social network servers (Facebook, Twitter, etc.) which are then informed that you have accessed the corresponding page of the site visited, even if you do not have a Facebook or Twitter user account, and even if you are not logged in to your Facebook or Twitter account. For example : If you are connected to a social network while browsing the www.zoodirect.com site, the social networks to which you are connected may mention your visit in your social network account. If you use plug-ins (eg: like), your actions may be recorded and published on your social media accounts depending on the settings of your social media account. If you do not want social media to post your plug-in actions in your social media accounts, you should log out of your social media before visiting our site. If you use plug-ins (eg: like), your actions may be recorded and published on your social media accounts depending on the settings of your social media account. If you do not want social media to post your plug-in actions in your social media accounts, you should log out of your social media before visiting our site. If you use plug-ins (eg: like), your actions may be recorded and published on your social media accounts depending on the settings of your social media account. If you do not want social media to post your plug-in actions in your social media accounts, you should log out of your social media before visiting our site.
What is a cookie ?
A cookie is a small text file placed on your hard drive by a web page server. It contains information that can be read later by a web server in the domain that issued it. Some cookies will only be used if you use certain features or select certain preferences, while others will always be used. You can find out more about each cookie by viewing our current cookie list below. We update this list quarterly to include other cookies that are not yet listed. Web beacons, beacons, and scripts may be used on websites or in emails to help us deliver cookies, count visits, learn about the use and effectiveness of campaigns and whether an email was opened and acted upon. We may receive reports based on the use of these technologies by our analytical service / solution providers on an individual and aggregate basis.
You can disable cookies in your browser, by going to the preferences / security section or by clicking on the padlock to the left of the URL bar. This will completely prevent cookies from our site or other websites from being saved on your computer. Please note, by disabling cookies, you are also disabling other services on our website that guarantee its proper functioning.
- Disabling cookies:
Via your browser settings Chrome, Explorer, Firefox, Safari, Opera
- Block ads and turn off tracking: Adblock Plus
- If you want to deactivate Google Analytics tracking:
You can install the official plug-in for your browser at this address https://tools.google.com/dlpage/gaoptout
What data is collected by mobile applications?
Use of your data in connection with the ZOODIRECT application: If you use the ZOODIRECT mobile application, certain personal data may be collected by the publishers of the operating systems used in your mobile phone. We invite you to read the privacy policies of the operating system editors (iOS, Android, Windows, etc.) in order to know the use made of your data by the operating system editors as those responsible for treatment.
Changes to this Personal Data Protection Policy