Claims Before sending your request, please check: if your order does not include several packages or if the box is open or damaged, note it on the delivery note and send us a photo Web Site Your details Let us know how to contact you. Email * Full name * Client number Order number * You will find your order number in your order confirmation email, on the site in your customer area or on your invoice. Subject of your claim Please tell us the nature of your complaint. Subject of your complaint * Package not received Damaged package or product Missing product Error in the delivery address Message/commentaires *